Privacy Policy

1. Introduction

Welcome to UpQip. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at upqip.tech@gmail.com.

2. Information We Collect

We collect information you provide to us directly and information that is automatically collected when you use our services.

• Personal Information: We collect information you provide to us such as your name, email address, phone number, and address (unit details).
• Sensitive Information (Location): We collect precise GPS location data to facilitate staff attendance tracking and location monitoring for security and service efficiency.
• Usage Data: We automatically collect certain information when you visit, use, or navigate the App, including device IP address, operating system, and usage patterns.
• Media: We may collect photos that you upload for incident reporting, defect reporting, or visitor registration.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate account creation and logon process.
• To provide and manage property management services.
• To track staff attendance and monitor location for operational and security purposes.
• To send administrative information and notifications (via Firebase Cloud Messaging).
• To provide AI-driven suggestions and assistance via our integrated AI Chatbot.
• To respond to user inquiries and offer support.

4. Third-Party Services

We share information with third-party service providers who assist us in providing our services:

• Google Firebase: Used for analytics, crash reporting (Crashlytics), and push notifications (FCM).
• OpenAI: Used to power the AI ChatBot features within the application.

5. Data Retention & Deletion

We retain your information only as long as necessary to fulfill the purposes outlined in this policy.

Account Deletion: Users have the right to request the deletion of their account and all associated personal data. To initiate this process, please contact our support team at the email provided below.